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FAQs

Specific Questions?

Please email truckorders@chi.sysco.com

Des Plaines Pickup Questions?

When you arrive at 250 Wieboldt Drive, please stop at the gate on the right and press the call button.  Let the guard know you are here for product pickup at Will Call.  They will advise you to pull forward for a brief Covid 19 questionnaire.  The guard will direct you to the Will Call area.  Once at will call, please proceed into the Will Call office and present your Order Number, Last Name, and a photo ID.  Please observe the social distancing markings that have been established.  The Will Call Associate will direct you to the Product Pickup Garage where a Warehouse Associate will place your item(s) on a conveyor belt.

How long will my pickup take?

Pickup times vary depending on the number of people at Will Call.  Please allow up to 30 minutes for check-in and product pickup, although the average time is around 15 minutes.

Truckload Pickup Questions?

You must have your order number to pickup product at a Truckload pickup site.  Please refer to your flyer and email for the pickup day and time.

Are these items available to the general public?

Yes, this sale is for the general public. When you purchase an item and add it to your cart, you will have the ability to select a time slot for picking up your items. 

Product Transportation
The Customer agrees to transport the products on this receipt (“Product”) in an environment and in a manner that provides adequate safety conditions and temperature protection for Product and to comply with any applicable law or regulation during transportation. The Customer releases Sysco from all claims related to the transportation of Product to Product’s destination, and in doing so, the Customer accepts and assumes full responsibility for the integrity of Product. Product obtained at this location is not eligible for return. Any product not picked up will be donated.